Return and exchange

Not satisfied?

The Right of Cancellation Act gives you the right to cancel your purchase. The right of withdrawal requires that you have returned your package within 14 days of receiving the package from us at the latest. The return costs are torn by the customer.

1. Take out the enclosed return form and indicate which products you wish to return and the reason for the return.
2. Put the return form and the items you want to return in the package.
3. Attach the enclosed return label to the outside of the parcel. Make sure you remove or cover the original label, otherwise the return may take longer to arrive.
4. Hand in the parcel at your nearest post office. The return costs of 4.95 € will be deducted from the refunded amount.
5. As soon as we have received your return, we will refund you the money minus the return costs. If you paid by invoice via Klarna, inform Klarna about your return in the Klarna app.

NOTE! The items cannot be used, all tags must be on the garment. Underwear cannot be exchanged if there is no complaint.

Exchange to another size

If you want to exchange the item for a different size or color, return the item and place a new order. Remember to attach all labels and it is advisable to keep the shipping label sticker that comes with the package. If you are a member of our customer club, you can contact our customer service to have the return and shipping costs deducted from your new order. This order must be made within 30 days of returning the goods.

Exchange and return of Christmas gifts

We have extended the return policy until January 15th for Christmas presents purchased between October 15th and Januar 15th.

If you need to exchange an item for a different size or color, please return the item to us and place a new order. If you live near one of our stores, you can easily exchange sizes in-store if the item is in stock. Remember to bring your purchase receipt and ensure that all labels are still attached to the garment.